FAQ’S

FAQ’s

No. It is completely free for the consumer. There are absolutely no hidden charges. Our feedback cards are sent via email and our telephone line is only a standard local rate call (Calls charged at Local rate for BT customers, other service providers may charge more).

Use our enquiry form to find the trade or service you need in your area. This will give you a list of businesses interested in competing for the job and who work in your area.

Our stringent vetting and transparent monitoring system ensures that every business is recommended and works to a high standard. You can find details and reviews of their past work on their profile sent to you. As every customer is different and each job unique, only you know what you are looking for. The reviews will highlight how each member has performed in areas such as time keeping, contracts or value for money.

You are now in a position to contact the members that catch your eye. In the end, it might be availability or disposition that helps you choose between them. Whatever you decide to do, you know you are choosing a business that has made itself accountable to the public.

Compare 2 Comply started as a local business and quickly grew because the system works. We are now uniquely positioned to serve the whole country, but building up the directory in each area takes a little time.

You can help us extend our coverage by giving your feedback about trades that you have used. We will then contact the consultancy or service provider and ask them if they are willing to be vetted and continuously monitored by Compare 2 Comply.

You should receive a feedback card directly from Compare 2 Comply before the work is done – this means feedback cannot be biased by only hearing from the “friendly” customers. Occasionally this gets forgotten, in which case you can click on the Contact Us Form.

All applicants are pre-screened and told that they will be interviewed, vetted and monitored – and the results, good and bad, will be made public. This alone deters a lot of members who know that their service is substandard.

We ensure that the consultancies and services know that we are a consumer information service and that we have to remain unbiased. Our procedures for handling negative comments and complaints are clearly explained.

Our trained staff assess the applicants suitability and will then arrange an interview. To pass our vetting procedure we request:

  • Qualifications – we require proof that the applicant is qualified to undertake their chosen profession (e.g. IOSH Accreditation etc).
  • Insurance – we require proof that they hold Public Liability and combined insurance if they employ people.
  • Proof of address – we require proof of the company’s trading address in the form of a utility bill or credit check, dependant on the type of company.
  • Identification – we require photo identification (passport, driver’s licence etc) for the lead contact.
  • Referees – We recommend that all new members supply at least 5 of their previous customers which we personally telephone to find out about their experience.
  • Code of Conduct and Ethics – we require the applicant to sign to agree to follow them.

In addition we look at length of experience and the company’s history as well as VAT and company legal status.

Our members remain independent businesses responsible for the work they each carry out. It is not possible for us to guarantee the quality of our members’ work or approve them as a trading association would.

What we can guarantee is that Compare 2 Comply members are recommended, vetted, and monitored. They pledge to uphold the Compare 2 Comply Standard – a code of excellent conduct. This keeps the under performing businesses away, the standard of work high, and each business accountable for its performance.

We also guarantee to publish all feedback – good and bad, as long as the customer has given us permission to contact the trader about the complaint and providing it’s not anonymous and in the absence of exceptional circumstances. This means that our members work well because their reputations are at stake: one sloppy job and they lose custom. Our system gives you peace of mind. You know what others have written about each business, and that it is in their interests to work to the best of their ability every time.

Our current campaign:

We have created a brand-new advert to bring focus to and highlight the advantages of using Compare 2 Comply in order to save time and more importantly in this current climate, save money!

The campaign was specifically designed to communicate that whilst there are many ways to find a consultancy, training provider or supplier, there has never been a quicker way to find all of your compliance needs and compare the very best prices and reviews all in one place.

© 2020 Compare 2 Comply

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